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FireEye Platform
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White Paper
Protecting Your Data, Intellectual Property, and Brand from Cyber Attacks
Guide for CIOs, CFOs, and CISOs on why traditional security defenses are failing and how losing the security battle can hurt your business
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Products & Solutions
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- Threat Prevention Platforms
- Network Security (NX Series)
- Email Security (EX Series)
- Content Security (FX Series)
- Endpoint Security (HX Series)
- Cloud-Based Platforms
- Email Threat Prevention
- Mobile Threat Prevention
- Threat Analytics Platform
- Subscriptions and Management
- Managed Defense
- Central Management (CM Series)
- Dynamic Threat Intelligence (DTI)
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- Solutions
- Data Center
- Small and Midsize Businesses
- Industry Solutions
- Government
- Retail
- Pharmaceutical
- Services
- Mandiant Services
- Resources
- Visio Stencils
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Webcast
Product Demo
Inside look at stopping zero-day attacks and advanced persistent threats with FireEye
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Info Center
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White Paper
Advanced Targeted Attacks
Look into the changing nature of today's advanced targeted attacks and why traditional IT security is inadequate
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Partners
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- Partner Login Required
- Partner Enablement - The Fuel Station
- Partner Portal
- Education Center
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White Paper
Spear Phishing Attacks
Deep dive into spear phishing attacks and what is needed to combat this type of advanced threat
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News & Events
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Video
The New Threat Landscape
Insight into how FireEye is able to combat even the most sophisticated threats
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Company
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Brochure
FireEye Corporate Overview
Overview of the FireEye product family which protects against advanced cyber attacks
In today’s business environment, protecting your organization and its data against the fast-changing landscape of next-generation threats is mission critical. Today, security-conscious enterprises and federal government agencies choose FireEye for industry leading protection against these next-generation threats. They also need technical support so they can maximize the value of this infrastructure—and quickly get help to keep systems up and running to protect against today’s stealthy Web, email, and file sharing threats.
FireEye Customer Support is dedicated to providing complete, responsive, high quality services, thus assuring our customers an excellent experience when using FireEye products. FireEye’s Customer Support group prides itself on achieving the highest level of customer satisfaction by:
- Providing timely and knowledgeable responses
- Protecting the customer’s investment
- Meeting changing market demands for new features, products and services
- Providing information to customers to assist in decision making, concerning systems upgrades
FireEye Support Levels
| Secure Assurance | Platinum | Government* | Priority Add-on For Platinum | Priority Plus Add-on For Platinum and Government |
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| Software Update Subscription, Maintenance Patches and Emergency Fixes |  |
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| Service Hours | 24x7x365 | 24x7x365 | ||
| Response Time | 1 Minute | 1 Minute | ||
| Email and Live Chat | |
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| Phone Services | |
(Citizen) |
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| Web Incident Tracking and Web Advisor | |
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| Advance Replacement (Where Applicable)** |
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| Designated Callers and Web Account Access | 15 | 15 | unlimited | |
| Onsite Visit | |
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| Direct Access to Advanced Support Engineering | |
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| Designated Single Point of Contact (DSE) | |
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| Monthly Reporting | |
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| Quarterly Business Reviews (QBR) | |
* Available in U.S.A., Canada, U.K., Germany, France, Switzerland, Israel, Japan, Australia
** Next business day available provided RMA issued prior to local cutoff time and no external-to-FireEye circumstances prevent delivery.
